Services
We provide practical technology setup, training and documentation in the places where technology actually has to work: homes, routines, family systems and support teams.
We are vendor-neutral. We do not sell products, take commissions, prescribe assistive technology or compete with occupational therapists. We make everyday technology easier to use and easier to support.
Service line 1
In-home technology support
This is the bread and butter. Phones, tablets, computers, smart speakers, smart TVs, video calling, email, passwords, photos, apps, and all the small frustrations that pile up.
We will:
- Set up new devices properly, the first time
- Fix the things that have stopped working
- Turn on the accessibility features that make a device easier to see, hear, and use
- Get video calls with family working reliably
- Sort out passwords and logins so you are not locked out
- Leave clear written notes so the next problem is easier to solve
Best for: participants, older people and families who need the technology they already own to work reliably.
Service line 2
Independence and safety at home
Smart home technology is mostly marketed at gadget enthusiasts. We use it differently. The goal is safety, confidence, and less daily effort, not a flashy setup.
We keep it simple and consumer-grade:
- Motion-activated lighting so nobody is moving around in the dark
- Voice control for lights, reminders, and routines
- Smart doorbells so you can see who is at the door before you answer it
- Reminders and routines that support memory and daily structure
We choose familiar, reliable equipment, set it up so it stays working, and show you and your family how to use it.
Best for: older Australians, NDIS participants and families looking for simple practical supports rather than gadget theatre.
Service line 3
Documentation for families, carers and support teams
A lot of technology problems repeat because nobody knows what was set up, what changed, or what to try first. We document the client’s home technology setup in plain English so approved support people have a practical starting point.
Documentation can include:
- Wi-Fi, router and device notes
- Video-call and smart TV instructions
- Password and account recovery guidance where appropriate
- Accessibility settings and routines
- What support workers should try before escalating
Best for: families and provider teams who need less repeated troubleshooting and more consistency.
Future support-centre concept
Service line 4
Support worker technology training
Frontline support workers are often expected to help with technology without being trained for it. We provide practical, plain-English training for common in-home technology issues: Wi-Fi basics, video calls, smart TVs, tablets, accessibility settings, scam awareness, and how to use a client’s documented setup notes.
Packages
Most people start with a single visit. If you would prefer a clear bundle, we offer three. We will give you a clear quote up front, so you know exactly where you stand before any work begins.
Getting Started
A first assessment, setup session, basic training, written notes, and follow-up email support.
Best for: a single, well-defined need.
Independence
A fuller engagement with assessment, setup, training, follow-up, and practical documentation for family and support people.
Best for: more involved needs.
Team Confidence
Covers the person and upskills the family, carers or support team, with setup, training, a check-in and a complete documentation pack.
Best for: people supported by several carers or workers.
Add-on: AI support tools and client-specific support notes
Where appropriate, we can configure simple AI-assisted prompts, routines or support notes. The person remains in control, and scope, consent and human oversight are built in from the start.
Services may be funded privately, through Support at Home, or through a participant's NDIS plan where they align with goals and funding arrangements. See Funding. For a quote, just ask. There is no obligation.