Practical technology support for independence, care and daily life.
Gray Matter Solutions helps older Australians, NDIS participants, families, support coordinators and provider teams make everyday technology work reliably at home.
We set up, simplify, document and teach the technology people already rely on: devices, Wi-Fi, video calls, accessibility settings, smart home routines, passwords, apps and support-worker know-how.
What we make easier
Home technology that works
Phones, tablets, computers, Wi-Fi, smart TVs, video calls, passwords, apps and accessibility settings. We fix the practical problems, then leave clear notes so the next person is not guessing.
Independence and safety
Simple, consumer-grade smart home setups that support safer routines: motion lighting, reminders, voice control, smart doorbells and calmer ways to manage everyday tasks.
Support teams with answers
Training and documentation for family, carers and support workers, so the people around a client know what has been set up, what to try first, and when to call for help.
For participants and families
The problem is rarely just the device.
A tablet can be technically working and still be unusable. Wi-Fi can be connected and still leave everyone frustrated. A support plan can mention technology goals without anyone knowing who will actually make them happen.
That is the gap we work in. We come to the home, understand the person and their routines, make the technology simpler, and document what we did so families and carers are not starting from scratch next time.
For coordinators and providers
A practical referral option when technology is blocking independence.
Support coordinators: refer participants who need practical setup, training, documentation and confidence-building around everyday technology.
Registered providers: upskill support workers and reduce repeated “the Wi-Fi is down / the iPad will not work / the video call failed” escalations.
Allied health teams: work alongside a practical implementation partner who stays out of clinical assessment and assistive technology prescription.
How it works
Clarify the goal
A free 15-minute call to understand the person, the setting, the funding path and what needs to be easier.
Fix, set up and simplify
We work in the home with the actual devices, routines and people involved, not an idealised version of them.
Document and train
We leave plain-English notes for the client, family and approved support people so the setup can keep working.
Funding and boundaries
Clear, careful and in our lane.
Our work may be funded privately, through Support at Home, or through a participant's NDIS plan where it aligns with their goals and funding arrangements.
- NDIS participants who are plan-managed or self-managed
- Support at Home clients working through their provider or care partner
- Private clients, often an adult child arranging support for a parent
We do not provide occupational therapy, clinical advice, functional assessments or assistive technology prescription. We are a practical implementation, training and documentation service, and we are happy to work alongside OTs and allied health professionals.
Funding and pricing
Future client support centre
Documentation that can become live support.
Longer term, GMS will offer a secure existing-client area where approved carers and loved ones can see setup notes, updates and plain-English answers about the technology in that home.
The goal is simple: if a support worker is with a client and the Wi-Fi, TV, tablet or video call fails, they should have somewhere safe to ask, “What do I try first for this client’s setup?”
This is planned as a secure future service. We are not building or collecting client portal data yet.
See the concept
About Phil
Practical, patient and checked.
Gray Matter Solutions is led by Phil Gray, who works directly with clients, families and provider teams. Phil is NDIS Worker Screening cleared, NSW Police checked, vendor-neutral, and can provide references.
GMS exists because the missing piece is often not another device. It is patient implementation, training and documentation that respects the person and the people supporting them.
More about usWhat we are not
We are not occupational therapists, clinicians, plan managers, support coordinators or assistive technology prescribers. We do not sell products or take commissions. We implement, simplify, train and document.
Take something useful, even if you never call us
We have written plain-English guides on the questions we hear most: why the iPad ended up in a drawer, what NDIS funding may cover for technology, how to spot scams, and how to make video calls actually work. They are free, there is no sign-up wall, and they are written for real people, not tech people.
Browse the guidesLet’s make the technology easier for everyone around the person.
The easiest way to start is a free 15-minute call. No pressure, no jargon, no obligation.