A secure support centre for the technology in a client’s home.
The long-term GMS vision is a secure place where approved family members, carers and support workers can find client-specific technology notes and plain-English troubleshooting guidance.
The problem it solves
Many homes have a technology setup that only one person understands. When a support worker arrives and the Wi-Fi, tablet, TV, smart speaker or video call is not working, they often have no safe place to check what has been installed, what to try first, or who to ask.
The result is stress for the client, repeated calls to family, and avoidable escalation. A secure support centre would turn our visit notes into something approved support people can actually use.
What it could include
Client technology profile
Approved notes on devices, Wi-Fi, smart home routines, video call setup, accessibility settings and common fixes.
Updates and visit notes
A clear history of what was changed, what was explained, and what family or support workers need to know.
AI-assisted answers
A plain-English support assistant that answers questions using only that client’s approved setup notes and boundaries.
Security comes first
This would only be built with proper authentication, role-based access, audit logs, consent, data minimisation and careful separation between practical technology notes and sensitive personal information.
We are not launching this until the service design and security model are right. For now, GMS can provide written notes and handover documents after visits.
Ask about documentationNot built yet
This page describes the direction, not a live portal. We are using it to explain where the service is heading and to invite early conversations with families, coordinators and providers.