Train support workers to handle everyday technology with confidence.
Support workers are often the person in the room when the Wi-Fi fails, the video call will not start, or a device becomes unusable. We give teams practical, plain-English skills they can use on shift.
What training covers
- Wi-Fi and router basics: what to check before escalating
- Tablets, phones and accessibility settings
- Video calls, smart TVs and streaming basics
- Smart speakers, reminders and simple routines
- Password and account safety basics
- Scam awareness and when to stop
- How to read and use client-specific setup notes
Training formats
Team workshop
A practical session for support workers or carers covering the common technology issues they are likely to meet in homes.
Client-specific handover
Training built around one client’s actual setup, devices, routines and support notes.
Provider playbook
A simple internal guide for what workers should try, document and escalate when technology fails during support.
Why it matters
Technology failure can derail a shift, isolate a client, increase family stress, and create unnecessary escalation. Training does not turn support workers into IT technicians. It gives them enough confidence to do the safe first checks, use the client’s notes, and know when to ask for help.
This is especially useful for providers supporting people who rely on video calls, tablets, smart home routines, large-text accessibility settings or online services as part of daily life.
Not technical theatre
Training is practical, calm and built for real shifts. The goal is not to make workers memorise jargon. It is to help them keep the person supported when everyday technology gets in the way.