Funding and pricing
GMS can be paid privately, through Support at Home where your provider agrees it fits your plan, or through a participant's NDIS plan where the work aligns with goals and funding arrangements.
We give clear quotes before work begins. If you are not sure which funding path applies, that is exactly what the free call is for.
NDIS
For plan-managed and self-managed NDIS participants, practical technology setup, training and documentation may be claimable where it is reasonable, necessary and linked to plan goals around independence, communication, daily living or capacity building.
We work with:
- Plan-managed participants
- Self-managed participants
- Support coordinators, families and providers arranging a referral
We can provide clear service descriptions, quotes, invoices and visit notes for plan managers and coordinators. We do not provide plan management, support coordination, therapy, clinical advice or assistive technology prescription.
If a participant is NDIA-managed (sometimes called agency-managed), speak with their support coordinator, NDIS contact or the NDIA about the right provider pathway. Not sure if your plan covers this? Talk to your support coordinator or plan manager, or contact us and we will help you frame the question clearly.
Support at Home (aged care)
If you receive aged care support at home, your provider or care partner may be able to include technology support and training where it helps you stay safe, connected and independent. Support at Home replaced Home Care Packages from 1 November 2025, so some people may still have older paperwork while arrangements transition.
A few things worth knowing about the new program:
- Support services and contributions. Under the new contribution rules, services that support your independence may attract a means-tested contribution. Clinical care is fully government-funded, but technology support and training generally sits in the non-clinical categories, so a contribution may apply depending on your income and assets. Your provider can tell you exactly what yours would be.
- The AT-HM pathway. Support at Home includes a separate Assistive Technology and Home Modifications pathway for approved equipment, aids and modifications. GMS does not prescribe assistive technology, but can help with practical setup, training and support once the right equipment pathway has been agreed.
The simplest path is to ask your provider or care partner whether technology support and training can be included in your plan. We are happy to talk them through what we do.
Note: aged care funding rules are still settling under the new program. We will always confirm what is claimable with you and your provider before any work begins.
Private clients
No funding, no problem. Many of our clients simply pay privately, often an adult child arranging support for a parent. You get exactly the same service, the same written documentation, and the same patient approach. We will give you a clear quote up front so there are no surprises.
Pricing
We believe in being upfront about cost.
Most people start with an initial assessment visit, then setup and training as needed. If you would prefer a fixed bundle, our packages (see Services) make the scope clear from the start: Getting Started for a single well-defined need, Independence for more involved needs, and Team Confidence to cover the person and upskill family, carers or support workers.
We provide a clear written quote before any work begins, whether you are funded or paying privately. Just ask, there is no obligation.
For funded clients, services are quoted and itemised clearly so your plan manager, provider or care partner can assess them against the relevant rules. Travel and any agreed non-face-to-face work, such as written notes or documentation, are discussed before work begins.
Common questions
Do I need a referral?
No. Anyone can contact us directly. Support coordinators and family members are welcome to make the first contact on someone's behalf.
Can you invoice my plan manager directly?
Yes. For plan-managed NDIS participants we invoice your plan manager directly, with each service linked to your plan goals. You do not handle the paperwork.
What if I am NDIA-managed?
GMS is set up to work with plan-managed and self-managed arrangements. If you are NDIA-managed, ask your support coordinator, NDIS contact or the NDIA what provider pathway is available for the support you need.
Is there a minimum number of visits?
No. Plenty of clients book a single visit and that is the end of it. There is no contract, no subscription, and no pressure to book more.
Do you charge for travel?
Within our usual service area, travel is built into the visit. Anything outside that is agreed with you in writing first, and only charged in line with the relevant funding rules.
What if the problem comes back after you leave?
Every visit ends with written notes, and small follow-up questions by email are included. If it needs another visit, we will tell you honestly rather than padding it out.